Frequently Asked Questions
Express Checkout + Automatic Account Creation
Guest checkout is supported. After your order is completed, the system will automatically send you an email to help you create an account.
Manual Account Creation Steps
Please make sure your email address is correct. After receiving the confirmation email, click the confirmation link inside it to complete your account and password setup.
Using a Google Account
This is the easiest way to sign in — simply use your existing Google account and password to log in, with no extra setup required.
If You're Unable to Create an Account
Please contact our customer service for help creating your account: [email protected] | LINE Customer Service
The base international shipping rate is calculated using a minimum weight of 0.5kg.
We recommend purchasing our Eco-Large bag, which contains about 600g of tea; the box adds approximately 150g.
Tea packages shipped to Japan (including the box) must not exceed 2kg. If this limit is exceeded, no shipping method will be available. Please reduce the quantity in your cart to have postal shipping options reappear.
Orders over NT$3,000 qualify for free shipping.