FAQ

• Credit / debit card: Visa, Mastercard, JCB and UnionPay via NewebPay. Cards issued in Taiwan and abroad are both accepted.
• PayPal: shown for orders shipped outside Taiwan. Pay with your PayPal account or a card.
• LINE Pay.
• Bitcoin (BTCPay): your NT$ total is converted to BTC at the current rate; scan the QR code with your Bitcoin wallet to pay (on-chain only, no Lightning). The payment page is valid for 15 minutes, and we ship once your payment has 1 confirmation.
• For orders shipped within Taiwan: ATM / bank transfer, convenience-store pickup with payment (7-Eleven, FamilyMart) and cash on delivery.

• We never handle your card details: at checkout you enter your card on NewebPay’s or PayPal’s payment page — we never see or store your card number.
• Encrypted connection: the whole site uses HTTPS, so your information is encrypted in transit.
• Kept up to date: our website and server receive security updates promptly.
• Your details are used only for your order: shipping and contacting you about it. See our Privacy Policy.

Foreign-currency prices on our site are for reference only, converted at E.SUN Bank’s spot buying rate and updated every business day. You are always charged in New Taiwan Dollars (NT$); the final amount depends on your card issuer’s or PayPal’s exchange rate and fees.

You can choose which currency to display (or NT$ only) in the region settings at the top right.

No. You can check out as a guest; after your order we’ll email a confirmation and help you set up an account. You can also sign in with your Google account — no extra password needed.

With an account you can see your order history and check out faster next time.

Please make sure your email address is correct and click the link in the confirmation email (check your spam folder too). If it still doesn’t work, contact us at [email protected] or via LINE.

• NT$200 off for new members: enter WELCOME200 at checkout on orders of NT$600 or more (tea and fruit; once per customer).
• 20% off Eco-Large bags: choose the 600 g eco bag option and the discount is applied automatically.
• Discounts are calculated in the cart and at checkout; product pages show the regular price.

Taiwan uniform e-invoices (統一發票) are issued only for orders shipped within Taiwan. For international orders, just leave the invoice option at checkout as “Personal”. Your order confirmation email serves as your purchase record.

Yes — please contact us with your order number before it ships and we’ll update or cancel it. For orders already shipped, see “Returns” below.

Refunds go back to your original payment method (card, PayPal or LINE Pay) and usually arrive within 7–14 days, depending on your bank or payment provider.

• With an account: log in and go to “My account” → “Orders”.
• Guest checkout: see your confirmation email, or contact us with your order number.
• Once shipped, your order record shows a tracking number.

• We ship to 204 countries and regions — by SF Express to mainland China, Hong Kong and Macao, and by Chunghwa Post everywhere else, with two options: Airmail Parcel (signed delivery) and Tracked Small Packet (up to 1.9 kg, delivered to your mailbox).
• Shipping is charged by weight — your tea plus our small box (115 g; 165 g for parcels over 1 kg). Airmail Parcel: the first 0.5 kg + each additional 0.5 kg. Tracked Small Packet: priced by region in 100 g steps. See the Country Shipping & Price List.
• Your cart shows both options with their prices for your parcel; at checkout, the Tracked Small Packet appears whenever it costs less.

• Tracked Small Packet: free on orders over NT$2,000 (except the US).
• Airmail Parcel: free on orders over NT$2,500 to Hong Kong, Macao, South Korea, Singapore, Malaysia, Thailand and mainland China; over NT$3,000 to Japan, the US, Canada, the UK, most of Western Europe, Australia, New Zealand and more; over NT$4,000 to all other countries.

Thresholds are based on the goods total after discounts (shipping not included). Your cart shows how much more you need, and shipping is taken off automatically at checkout. Full list on our shipping page.

• Tracked Small Packet: usually cheaper for light orders such as sample packs; up to 1.9 kg including the box; tracked and delivered to your mailbox with no signature needed; uninsured — the post office does not compensate for loss.
• Airmail Parcel: signed on delivery and can be traced with the post office; no weight limit (Japan: 2 kg).

For valuable orders, we recommend the Airmail Parcel.

For US orders, no: the US$2 customs entry fee is prepaid at checkout (shown as a separate line), so there’s nothing to pay on delivery. We pay it to Chunghwa Post on your behalf; it isn’t part of the goods value. For other countries, the destination country may charge the recipient import duties, taxes or a handling fee on delivery, according to local rules.

• Mainland China, Hong Kong, Macao (SF Express): about 3–5 days
• Rest of Asia (air parcel): about 5–10 days
• Europe, the Americas, Australia (air parcel): about 7–14 days

Customs and local postal services can affect delivery times.

Yes. Once your order ships, a tracking number appears in your order record; you can track it on the Chunghwa Post or SF Express website.

Yes — parcels to Japan are limited to 2 kg including the box. If your cart is over 2 kg, no shipping option will appear; please reduce the quantity. Two 600 g eco bags plus the box come to about 1.5 kg, so 2 bags fit.

• For light orders such as a few sample packs, choose the Tracked Small Packet — priced in 100 g steps, it is often much cheaper.
• Reach NT,000 and the Tracked Small Packet ships free (except the US).
• Fill your box: shipping goes up in 500 g steps, so a box close to 500 g or 1 kg is the best value. Your cart shows how much more fits at the same price.
• Choose the 600 g Eco-Large bag — 20% off, and one bag plus a few sample packs fits nicely within 1 kg.

Not at the moment — tea seed oil and fruit are shipped within Taiwan only.

Please contact us and we’ll check with the post office. If a parcel is returned because it wasn’t collected, the return and re-shipping costs are paid by the recipient. If the recipient refuses the parcel, does not pay local import duties or handling fees, or does not collect it in time, we will refund the order amount minus the original shipping, the return shipping and any related fees once the parcel is back with us. If the parcel is destroyed by local customs or does not come back, we are unable to offer a refund. You can also choose to pay the shipping again and we will send it once more.

A Tracked Small Packet is delivered to your mailbox without a signature, and the post office does not accept inquiries or pay compensation for it; once tracking shows it as delivered, we are unable to follow it up further. For valuable orders, please choose the Airmail Parcel.

Yes. Contact us within 14 days of delivery. Please include your order number or proof of purchase. Requests after this period can’t be accepted.

Yes. If we sent the wrong item or you’d like a different one, contact us within 30 days of delivery.

• Our mistake or a faulty item (wrong, damaged or quality issue): we cover shipping both ways.
• Change of mind (taste, wrong choice): return shipping is paid by the buyer.

Once we receive the returned item, we refund to your original payment method, usually within 7–14 days.

Please take photos (box and contents) as soon as possible and send them with your order number. We’ll send a replacement at our cost.

For example a quality concern after opening, returns for international orders, or anything else — just contact us and we’ll do our best to help.

Send your order number and a short note (photos welcome) to [email protected], via LINE, or WhatsApp +886 926 517 731. Full details: Returns & Exchanges.

Yes. Every box comes with a small card: the recipient’s name, a few lines of our own little poem about brewing tea, the teas in this box, and a QR code. The card never shows an address, phone number or price.

Scan it to see every tea in your box: read about it and how to brew it, buy it again, or leave a review. Viewing needs no account; to write a review, sign in (Google sign-in works) and you go straight back to the review form. The QR code never expires.

Yes. At checkout, tick “This order is a gift” and fill in “Message for the gift card” (up to 150 characters) and “From” (leave blank to use your name). We print your message on the gift version of the card, with a moon-and-stars design, addressed “For [recipient]”. Your order confirmation email shows the message so you can check it.

No. The card never shows a price, and the gift version doesn’t list the items either. The recipient can scan the QR code to read the story of each tea and how to brew it.

Enter the recipient’s name, address and phone number under shipping information, and your own details for payment. For anything else, such as a date it should arrive by, tick “Order note” and let us know.

Yes, any time before we ship. Reply to your order confirmation email or write to [email protected] with your order number and the corrected message.