Payment & Shipping

Submitted by yiguo2000 on

How to pay, what shipping costs, and when it’s free — all on one page. Any other questions, just write to us; we’re happy to help.

Ordering & Payment

What payment methods do you accept?

  • Credit / debit card: Visa, Mastercard, JCB and UnionPay via NewebPay. Cards issued in Taiwan and abroad are both accepted.
  • PayPal: shown for orders shipped outside Taiwan. Pay with your PayPal account or a card.
  • LINE Pay.
  • Bitcoin (BTCPay): your NT$ total is converted to BTC at the current rate; scan the QR code with your Bitcoin wallet to pay. The payment page is valid for 15 minutes, and we ship once your payment has 1 confirmation.
  • For orders shipped within Taiwan: ATM / bank transfer, convenience-store pickup with payment (7-Eleven, FamilyMart) and cash on delivery.

International Shipping

Where do you ship, and how is shipping calculated?

  • We ship to 204 countries and regions — by SF Express to mainland China, Hong Kong and Macao, and by Chunghwa Post everywhere else, with two options: Airmail Parcel (signed delivery) and Tracked Small Packet (up to 1.9 kg, delivered to your mailbox).
  • Shipping is charged by weight — your tea plus our small box (115 g; 165 g for parcels over 1 kg). Airmail Parcel: the first 0.5 kg + each additional 0.5 kg. Tracked Small Packet: priced by region in 100 g steps. See the Country Shipping & Price List.
  • Your cart shows both options with their prices for your parcel; at checkout, the Tracked Small Packet appears whenever it costs less.

Is there free international shipping?

  • Tracked Small Packet: free on orders over NT$2,000 (except the US).
  • Airmail Parcel: free on orders over NT$2,500 to Hong Kong, Macao, South Korea, Singapore, Malaysia, Thailand and mainland China; over NT$3,000 to Japan, the US, Canada, the UK, most of Western Europe, Australia, New Zealand and more; over NT$4,000 to all other countries.

Thresholds are based on the goods total after discounts (shipping not included). Your cart shows how much more you need, and shipping is taken off automatically at checkout. Full list on our shipping page.

Delivery times, import duties, returns and more: see our FAQ