We’re a small tea farm, and every order is packed and shipped by us personally.
If there’s any issue with your order, or it doesn’t meet your expectations, we’ll do our best to assist you.
Return Policy
If you are not satisfied with the product you received, you may contact us within 14 days of delivery to request a return.
Exchange requests can be made within 30 days.
To be eligible for return:
Please provide your order number or proof of purchase
Returns cannot be accepted if:
The return is requested more than 14 days after delivery
Exchange Policy
If the product is incorrect, or you would like to exchange it for another item, please contact us within 30 days.
We will assist you with the process.
Fresh Fruit Boxes
Fruit is a perishable product and is not covered by the 7-day cooling-off period; it can’t be returned for change-of-mind reasons. If your fruit arrives visibly damaged or spoiled, please take photos and contact us on the day you receive it, and we’ll send a replacement or refund you.
Shipping Costs
If the issue is on our side (wrong item, damaged product), we’ll cover the return shipping.
If it’s a personal reason (preference, wrong item chosen), the return shipping will be the buyer’s responsibility.
Contact Us
Please provide your order number and a brief explanation, and we’ll get back to you as soon as we can.
Email: [email protected]
Phone / Line / WhatsApp: +886 926517731